Are You Capturing It All? The Compliance Gaps You Can’t Ignore

Business communication has moved beyond email. Employees now use iMessage, WhatsApp, WeChat, and collaboration tools like WebEx and Zoom to connect and share information. Yet many compliance teams assume their unified communication tools or Microsoft Purview offer sufficient oversight.

The truth? Most archiving and governance solutions weren’t built to fully capture, supervise, and preserve modern messaging and meeting platforms. Without comprehensive oversight, organizations risk regulatory non-compliance, legal exposure, and security vulnerabilities.

Arctera Insight Capture ensures full compliance coverage across both traditional and emerging communication platforms—seamlessly, without disruption.

Why Unified Communication & Purview Alone Aren’t Enough

Many businesses rely on built-in tools like Microsoft Purview, Microsoft Teams archiving, or unified communication platforms to meet compliance needs. But these solutions have critical blind spots when it comes to today’s fast-evolving communication landscape.

Key Compliance Gaps in Standard Solutions

• Limited Platform Coverage – Many tools don’t natively capture key communication channels like WhatsApp, WeChat, iMessage, WebEx, Zoom, and other meeting platforms, leaving unmonitored conversations.
• Lack of Message & Meeting Fidelity – Some platforms archive text but fail to capture meeting recordings, transcripts, chat logs, screen shares, and shared files, which could be crucial in legal or regulatory investigations.
• Weak Supervision & Risk Monitoring – Most solutions lack real-time oversight, meaning risky conversations may not be flagged until after a compliance breach has already occurred.

Comprehensive Capture & Governance with Arctera

Arctera Insight Capture provides end-to-end compliance coverage by ensuring that all communication channels—whether email, chat, mobile, or collaboration tools—are fully captured, monitored, and auditable.

• Capture More, Govern More—Arctera integrates with over 120 content sources, including iMessage, WhatsApp, WeChat, WebEx, Zoom, CellTrust, and Verint, ensuring no blind spots​.
• Preserve the Full Conversation—Captures entire message threads and meeting content, including edits, deletions, multimedia, and file attachments, preserving full context​.
• Automated Supervision & Policy Enforcement—Uses AI-driven monitoring to flag high-risk conversations, policy violations, and compliance gaps in real time​.
• Seamless Integration & Flexible Deployment—Available on-premises or in the cloud, ensuring easy implementation into existing compliance frameworks​.

The Hidden Risks of Ignoring Modern Communication Capture

If your compliance framework doesn’t cover all employee communication channels, you’re leaving your organization exposed. The risks include:

• Regulatory Fines & Investigations—Failing to capture business-related communications can violate compliance laws like SEC 17a-4, MiFID II, GDPR, and FINRA regulations.
• Legal & eDiscovery Challenges—Incomplete message and meeting capture means missing critical evidence in legal disputes, which can lead to costly litigation exposure.
• Security & Data Risks—Unmonitored conversations, including meeting chats, recordings, and shared documents, are a breeding ground for insider threats, misconduct, and regulatory violations.

Next Steps: Inventory & Enable Governance-Wide Capture

Many organizations don’t realize they have gaps in communication oversight until it’s too late. Take proactive steps to ensure complete governance.

• Step 1: Assess Your Communication Channels—What messaging, meeting, and collaboration platforms are employees actually using? Are all of them being captured and supervised?
• Step 2: Work with Your Arctera Account Team or contact us to learn how to expand governance-wide capture to cover all critical communication platforms effectively.

Shilo Thomas
Product and Solutions Marketing, Data Compliance