Customer Trust Portal

Request a Voluntary Product Accessibility Template (VPAT)

If you need a VPAT (Voluntary Product Accessibility Template) to assess the accessibility of our products under Section 508 of the U.S. Rehabilitation Act of 1973, please follow the steps below.

How to Request a VPAT

To request a VPAT, send an email to our support team:

VPAT.support@arctera.io

In your message, please include as much detail as possible, such as:

• Product name(s) and version(s)
• End customer name
• Partner reseller/distributor name and contact details
• Relevant contract, purchase order (P.O.), or request details (RFP/RFQ/RFI)

Our VPAT support team aims to acknowledge or respond within 24 hours of receiving your request. (Except for weekends, holidays or unforeseen circumstances).

Confidential Information & NDA

If your request involves confidential data, a Non-Disclosure Agreement (NDA) is required. By accepting the NDA terms, you’ll gain access to sensitive information about our ISO-aligned Information Security Program. Our Customer Trust Office works with subject matter experts to ensure you receive accurate and detailed responses.

Please reach out to your sales representative if you currently do not have an NDA with Arctera.

To request product security whitepapers, please email:
DL-ARC-PSG-CustomerTrustOffice@arctera.io