Legal

Privacy

Make informed decisions about your information.

At Arctera, we enable you to make informed decisions about your personal information and manage your data, so you can focus on achieving your goals.

Privacy

We have created this page to provide you with clear and understandable information regarding our privacy practices, including with regard to your personal data that we process. Navigate the page sections to learn more about the privacy protections in Arctera products and services and on Arctera websites.

Contact Us

If you have questions or concerns about your privacy, you can contact our Privacy Office.

Write to:
Arctera International Limited : care of Privacy Office,
No. 2 Stemple Exchange, Blanchardstown Corporate Park 1, Dublin 15, D15 E4FN, Republic of Ireland

Email:
privacy@arctera.io

Privacy Notice

Cookies & Do-Not-Track

Cookies

A cookie is a commonly used automated data collection tool. Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open, in order to make websites work, or work more efficiently.

We may use cookies, Web beacons, pixel tags or other similar technologies on our websites or emails to:

  • Tailor information presented to you based on your browsing preferences, such as language and geographical region;
  • Collect statistics regarding your website usage;
  • Provide us with business and marketing information; and
  • In some cases, to enable a third party to deliver future advertising for our products and services to you when you visit certain websites owned by third parties.

We use different kinds of cookies:

  • Essential cookies are necessary to provide you with certain services and features available through our websites. Without these cookies, services you may need, such as shopping carts or e-billing, cannot be provided.
  • Analytics or customization cookies collect information that is either used in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are. They also help us customize the website for you.
  • Advertising cookies and tracking scripts are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that advertisements are properly delivered and, in some cases, featuring advertisements based on your interests.

If you do not wish to receive cookies you may be able to configure your browser or device settings to reject cookies. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser.

Do-Not-Track

There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you.

Third Party Data Collection

This may include cookies placed by third parties that deliver tailored information and content which may be of interest to you, such as promotions or offerings, when you visit third-party websites after you have left our websites.

Social Media Features and Widgets

Our websites may include social media features, such as Facebook’s “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our site. These features are usually recognizable by their third-party brand or logo and may collect your IP address, which page you are visiting on our site, and set a cookie to enable the feature to work properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the Privacy Statement of the company providing it.

Arctera Data Processing Addendum (DPA) for Customers

How we protect our Customers Personal Data as a Processor

Annexes to our GDPR Terms and Conditions for customers and Customer Data Transfer Agreement

Arctera Data Processing Terms for Providers

  • Data Processing Terms for Providers
  • Provider Security Requirements

Arctera Controller to Controller Terms

  • Arctera Controller to Controller Terms

*In the event that you are unhappy with our response or believe that we are not processing Your Information in line with our obligations, you have the right to complain to the data protection regulator in the country where you live or work. For the UK, this will be the Information Commissioner’s Office. Please note that for the purpose of the EU GDPR that our European main establishment is in Ireland under the jurisdiction of the Irish Data Protection Commission.

Updates to Our Privacy Statement
From time to time, we may update our Privacy Notice and will change the date at the top of this policy to reflect this. If these changes are significant, then we will contact you using Your Information to inform you in a timely manner.