Personalized Support Services.
Enhanced support from experts who know your business.
Business Critical Services extend beyond rapid break-fix technical support. With proactive services and specialized support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilize your infrastructure, optimize your IT operations and provide rapid response when you need it.
Extends beyond break-fix technical support by establishing a personalized engineering and support partnership.
Includes an assigned product expert to personalize your support experience.
An account manager to facilitate personalized support for all BCS covered products throughout a region.
The entry-level, personalized support management service.
Business Critical Services (BCS) Premier extends beyond break-fix technical support by establishing a personalized engineering and support partnership. BCS Premier assures priority response, lowers risks, reduces downtime, optimizes operations and maximizes the value of your Arctera investment.
The Business Critical Services Remote Product Specialist (RPS) has deep knowledge of your solution and familiarity with your IT environment and can help get your mission-critical application up and running as quickly as possible in the event of an issue or an unplanned outage.
BCS Business Critical Account Management (BCS BCAM) is Arcteras' full product-line account management support offering. BCS BCAM features an assigned account manager to facilitate personalized support for all BCS covered products throughout a region. This delivers a proactive partnership offering for customers.
Business Critical Services Assist is the entry-level, personalized support management service from Arctera, providing an enhanced partnership that gives your business several advantages.